Communication channel management is a key driver of customer care management success. To provide a good customer experience, it’s important to estimate inbound interactions traffic to plan agents well and predict the best time for outbound interactions.
Analyses on Contact Center performance show that such external variables as weather and events play a fundamental role in customers behavior.
Take a look at our video: you will learn how Browsetel and CDE joined with EW-Shopp to develop toolkits and services that support digital transformations through BI and AI solutions, by enriching historical customer interaction data with weather forecast and events.
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