VIDEO: Improving Customer Engagement through extensive Event & Weather data analytics and predictions

Communication channel management is a key driver of customer care management success. To provide a good customer experience, it’s important to estimate inbound interactions traffic to plan agents well and predict the best time for outbound interactions. 

Analyses on Contact Center performance show that such external variables as weather and events play a fundamental role in customers behavior.

Take a look at our video: you will learn how Browsetel and CDE joined with EW-Shopp to develop toolkits and services that support digital transformations through BI and AI solutions, by enriching historical customer interaction data with weather forecast and events.

Want to know more about this solution? Read the article on our Data Blog

Interest in this solutions? Get in touch with us!

Matej Žvan matej@cde.si

CDE nove tehnologije d.o.o

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